EVIDENCE AND IMPACT WORKSPACE
Good morning, Andy.
See what changed, where the evidence is strong, and what you can credibly claim.
Customer Onboarding Readiness
TARGET CHANGEFaster, more accurate onboarding decisions
EVALUATION STAGEEvidence collection
EVIDENCE SOURCES6 connected
Observed
Supported
Incomplete
Not yet demonstrated
Evaluation plan progress
Define the change
Map the evidence
Collect signals
Examine results
Make the claim
Recent signals
Source: Synthlet practice scenario results, 42 specialists. Accuracy on ambiguous cases rose from 61% to 84% after the second practice round.
Source: Manager observation form. 9 of 14 managers have submitted a first-30-days observation; 5 remain outstanding.
Source: HRIS ramp-time report. Median time to independent case handling dropped from 19 to 13 days for the new cohort.
Source: Quality audit log. Exception rate has not moved, worth watching before attributing overall quality gains to the intervention.
Evidence chain
LEARNING ACTIVITYObserved
CAPABILITYObserved
WORKPLACE BEHAVIORSupported
PERFORMANCE RESULTIncomplete
BUSINESS OUTCOMENot yet demonstrated
Evidence gets weaker as the causal distance from the learning activity grows. Business outcome has not been demonstrated yet.
Evidence sources
Evidence gaps
- • No comparison-group evidence
- • Manager observations are incomplete
- • Business outcome data needs another reporting period
What the evidence currently supports
Supported with limitations
New specialists are reaching independent onboarding decisions sooner, with fewer escalations during their first 30 days.
Limitation: Customer-retention impact has not yet been demonstrated.