Signal
Onboarding takes too long
Employees complete training but still require extensive support before they can perform independently.
For learning, enablement, HR, and operations teams
Find what is blocking performance before you fund another course.
An LRI-informed assessment of one consequential performance challenge : whether the real issue is capability, workflow, expectations, support, measurement, or a combination of factors.
You leave with stakeholder-ready findings and a clear roadmap for what to build, change, measure, or stop.
When this service is useful
You know something is not working. You do not yet know what intervention will fix it.
The diagnostic is designed for situations where a company is experiencing a visible performance problem but the proposed solution has arrived before the underlying problem has been investigated.
Signal
Performance varies by team
Different managers, regions, or locations produce inconsistent results even when the same training is available.
Signal
Adoption remains low
Employees know a new process or tool exists but do not use it consistently in the flow of work.
Signal
Errors keep repeating
Refresher training is assigned repeatedly, but the same mistakes, escalations, or support requests continue.
Signal
Stakeholders want another course
A content solution has been requested before expectations, environment, incentives, tools, or support have been examined.
Signal
Completion is the only evidence
The organization can report attendance and completion but cannot show whether employee performance changed.
A different starting point
Most training projects begin by asking what content should be built.
This diagnostic begins by asking what employees need to do, what currently prevents them from doing it, and what evidence would show that the problem has improved.
The common approach
Start with the requested solution
- Gather content from subject matter experts
- Build the requested course
- Track completion and satisfaction
- Hope performance improves afterward
The diagnostic approach
Start with the performance system
- Define the business and performance question
- Examine the conditions surrounding the work
- Separate capability gaps from system barriers
- Recommend the smallest effective combination of interventions
What the diagnostic investigates
A course request is often the visible symptom, not the operating problem.
The diagnostic examines the broader system surrounding performance so your organization can distinguish a learning need from unclear expectations, weak workflow support, missing practice, inconsistent reinforcement, or measurement that cannot show whether anything changed.
Scope
One consequential challenge
A focused investigation of a real performance problem, affected audience, workflow, business context, and desired outcome.
Evidence
More than stakeholder opinions
Review available data, artifacts, processes, tools, stakeholder perspectives, and environmental conditions connected to performance.
Decision
A defensible next move
Know what to build, change, support, reinforce, measure, investigate further, or stop before committing additional resources.
Capability
Knowledge, skill, judgment, or confidence needed to perform.
Workflow
Process, tools, access, friction, handoffs, or unclear ownership.
Environment
Expectations, incentives, manager support, capacity, and reinforcement.
Evidence
Signals that show whether behavior and business performance changed.
What your organization receives
A professional decision artifact, not a discovery call disguised as a product.
Every diagnostic produces a documented set of findings and recommendations that can be shared with sponsors, stakeholders, and delivery teams.
Deliverable
Diagnostic brief
A clear definition of the business question, performance gap, affected audience, scope, constraints, and evidence reviewed.
Deliverable
Current-state system map
A visual or structured view of the workflow, learning experience, support environment, feedback loops, and measurement signals.
Deliverable
Root-cause findings
Evidence-based findings showing the conditions most likely contributing to the performance problem.
Deliverable
Priority map
A ranked view of what requires immediate attention, what can wait, and what may not require intervention.
Deliverable
Intervention roadmap
Recommendations across learning, performance support, workflow, communication, management, reinforcement, and measurement.
Deliverable
Stakeholder readout
A facilitated conversation that explains the findings, tradeoffs, priorities, and recommended next steps.
How the engagement works
A focused process built around the decision your organization needs to make.
Confirm fit and scope
Clarify the challenge, intended decision, affected audience, stakeholders, available evidence, and boundaries of the investigation.
Investigate the system
Review relevant artifacts, data, workflows, tools, learning experiences, support resources, and stakeholder perspectives.
Synthesize the findings
Identify root-cause patterns, contributing conditions, evidence gaps, risks, and the interventions most likely to improve performance.
Deliver the roadmap
Receive the final diagnostic artifact and participate in a facilitated stakeholder readout focused on priorities and next steps.
Not sure whether your challenge is ready for a diagnostic?
Request a fit check
The fit check will help determine whether the issue is focused enough, what evidence may be needed, and which engagement level is appropriate.
Engagement levels
Start at the level the decision requires.
Pricing reflects the breadth of the challenge, number of stakeholders, amount of evidence available, and complexity of the surrounding workflow.
Focused
$750–$1,500
Single-system diagnostic
For one defined performance challenge, audience, workflow, or learning experience with a contained stakeholder group.
- Focused scope and decision question
- Available evidence and artifact review
- Limited stakeholder input
- Findings, priorities, and recommendations
- Stakeholder-ready readout
Expanded
$2,500+
Team or organizational diagnostic
For broader performance challenges involving multiple audiences, stakeholder groups, workflows, regions, or parts of the learning system.
- Broader stakeholder and evidence review
- Cross-functional system analysis
- Current-state system map
- Prioritized intervention roadmap
- Executive or leadership readout
Implementation
Up to 50%
Diagnostic credit toward follow-on work
When the diagnostic leads directly into an approved implementation engagement, part of the diagnostic fee may be credited toward that project.
- Learning experience strategy
- Performance support design
- Workflow or resource redesign
- Measurement and evaluation planning
- Blended implementation roadmap
The diagnostic is a standalone paid service. There is no obligation to continue into implementation work.
Enterprise perspective
Built from experience inside complex learning environments.
Learning Rewired Lab brings more than two decades of experience across education, workplace learning, program management, instructional design, global delivery, performance support, and learning systems strategy.
Reach
Global learning experience
Experience supporting learning initiatives across multiple countries, markets, languages, audiences, and operating conditions.
Range
Strategy through execution
A practical understanding of what it takes to move from an ambiguous request to a usable solution that teams can implement.
Focus
Performance before production
A consistent focus on employee behavior, work conditions, and measurable outcomes rather than content volume or course completion.
Is this the right engagement?
The diagnostic works best when the organization is ready to investigate, not defend a predetermined solution.
Proceed
A strong fit
- A meaningful performance challenge has been identified
- Stakeholders are open to evidence and alternative interventions
- Relevant artifacts, data, or people can be made available
- The organization needs clarity before investing further
Reconsider
Probably not the right fit
- The solution has already been selected and only production help is needed
- No stakeholder or evidence access can be provided
- The request covers an entire enterprise without a defined decision
- The organization wants validation of a conclusion already reached
Free first step
Not ready yet?
The free Signal Check can help clarify the problem, identify missing evidence, and determine whether a paid diagnostic is the appropriate next step.
Frequently asked questions
What teams usually want to know before beginning.
Does the diagnostic always recommend training?
No. Training may be part of the recommendation, but the diagnostic can also identify workflow, communication, management, tool, incentive, support, or measurement issues.
How long does the engagement take?
Timing depends on scope, stakeholder availability, and evidence access. The expected schedule is confirmed during the fit check and documented before paid work begins.
What does our team need to provide?
Typical inputs include existing learning materials, process documents, performance data, support resources, stakeholder access, and examples of the work or challenge being investigated.
Can you implement the recommendations?
Yes, when the recommended work aligns with Learning Rewired Lab services. Your organization may also use the roadmap internally or with another implementation partner.
Is the fit check a sales call?
It is a short working conversation used to understand the challenge, confirm whether a diagnostic is appropriate, and determine the likely scope. There is no obligation to proceed.
Will the findings be stakeholder-ready?
Yes. The final artifact is designed to help sponsors and stakeholders understand the problem, evidence, priorities, tradeoffs, and recommended next move.
Before another course
Make the next investment answer the right problem.
Start with a no-cost fit check. We will discuss the challenge, determine whether a Learning Systems Diagnostic is appropriate, and identify the clearest next step before any paid work begins.