Learning experience design for distributed teams
I’m Jordan Ellis, a senior learning experience designer specializing in scenario-based learning, performance support, onboarding, and learning systems for distributed teams.
Selected work
Each project below begins with a performance problem, not a predetermined course, then follows the evidence to whatever system actually solves it.
Onboarding system
New dispatchers at Northwind Freight, a fictional demo client, took nine weeks to reach full ramp because onboarding was a slide deck, not a decision-support system.
Scenario-based digital learning
The problem
Coaches could recite policy but froze on ambiguous, high-stakes calls. Compliance training was not building judgment.
Supervisors rated call quality noticeably higher within one quarter, with 94% scenario completion.
Discuss a similar project →+28%call quality
94%completion
Performance support system
The problem
Store leads had more than thirty disconnected job aids with no way to know which one to trust in the moment.
New leads reached full productivity noticeably faster after rollout.
Discuss a similar project →3xjob-aid usage
22%faster ramp
Field-testedFacilitator-led practice experience
The problem
Frontline supervisors avoided difficult performance conversations until they became formal escalations.
Supervisors completing the practice series held noticeably more timely conversations within 60 days.
Discuss a similar project →2xtimely conversations
60dpractice window
Approach
Identify the decisions, behaviors, conditions, and barriers shaping performance.
Give people meaningful opportunities to decide, act, receive feedback, and improve.
Extend the experience through tools, coaching, reinforcement, and the work environment.
Fictional persona created for demonstration purposes. Career history, employers, and outcomes are invented.
About
Eight years in, my job stopped being “make a course” and became “figure out what’s actually stopping people from performing, then build whatever closes that gap.”
Experience
Built and delivered classroom training for store operations teams and first noticed how often training problems were process or tooling problems.
Moved into design, storyboarding, e-learning development, and early scenario-based modules for distributed retail clients.
Led performance analysis and scenario design for logistics and healthcare clients, shifting focus from completion to decision quality.
Partners with operations and L&D leaders to design performance-support systems from problem framing through rollout evidence.
Contact
I’m always interested in thoughtful learning work, especially when the answer needs to be more useful than another course.
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