Selected professional work
I’m a Learning Systems Designer and Program Manager who turns complex performance problems into scalable systems, useful experiences, and practical support for the people doing the work.
Strategic enough to design the system. Hands-on enough to build the experience.
Flagship work
The strongest work is rarely one deliverable. It is the architecture, judgment, governance, experience, and evidence working together.
Published customer experienceGlobal onboarding system
A mobile-first onboarding ecosystem spanning multiple markets and languages, with localization, governance, reusable production patterns, stakeholder alignment, and long-term maintenance designed as one system.
Read the case studySelected work
These projects show different layers of the same practice: diagnose the problem, design the environment, build the experience, and make the decision visible.
Systems + operations
Governance, content architecture, reusable standards, and workflow design that make learning operations easier to maintain and scale.
Read the case studyExperience + practice
A decision-centered experience that asks learners to maintain an operational picture, interpret changing signals, and make choices in context.
Read the case studyJudgment + simulation
Three realistic support emails become practice in diagnosing incomplete evidence, choosing a move, and writing a response that earns trust.
Read the case studyInteractive learning framework
A branching practice concept designed to replace passive safety content with realistic decisions and immediate feedback.
Read the case studyCapabilities
Tools matter, but they are secondary to choosing the right intervention and building a mechanism that can survive the real environment.
Learning architecture, governance, localization, scalable content systems, and operating mechanisms.
Performance analysis, stakeholder alignment, intervention strategy, program design, and measurement planning.
Scenario design, onboarding, performance support, mobile learning, practice, feedback, and facilitation.
Articulate Rise, Storyline-style interactions, HTML/CSS/JavaScript, AI workflows, prototyping, and product experimentation.
Design philosophy
I believe learning should feel less like training and more like product design.
About Andy
My background crosses education, learning experience design, program management, content systems, and product experimentation. I am most useful when the problem is ambiguous, stakeholders see different pieces of it, and the solution needs both strategic structure and practical execution.
Outside my day-to-day work, Learning Rewired Lab is where I continue experimenting with learning systems, professional judgment, AI-assisted workflows, and better ways to design around performance. It is part laboratory, part body of work, and part proof that I still like building the thing.